Frequently asked questions
No, We're sorry, we do not have a physical store. We operate solely online and do not have a physical storefront for customers to visit. However, we strive to provide the best possible online shopping experience for our customers and offer convenient shipping and return options. Our customer service team is also available to assist with any questions or concerns you may have about our products or services.
Yes, we do work together with museums. We have established contracts and agreements with various museums through our suppliers for the sale of copies. As part of our commitment to supporting the dissemination of history, we typically pay a royalty of approximately 4.5% to these museums. We value our partnerships with museums and are proud to offer products that help promote and preserve their collections.
At MuseumJewellery.com, we are committed to creating jewelry copies and reproductions that closely resemble the original pieces while maintaining an affordable price range. In some cases, we make exceptions for materials that may be too expensive to recreate, such as solid gold and precious stones. In such instances, we may replace precious stones with semi-precious stones, such as corneal instead of ruby. Additionally, we use vermeil (22K gold plating on sterling silver) and 14K gold to create solid gold pieces. However, silver is left as is to cater to a diverse range of preferences.
We take great care to ensure that all our jewelry is made with non-allergenic materials, including hypoallergenic and nickel-free silver earring hangers. Our aim is to provide our customers with high-quality jewelry that is not only beautiful but also safe to wear.
Yes, our pendants do come with chains, but the type of chain may vary depending on the pendant. We offer a range of chain materials, including leather, silver, gilded pewter, faux leather, and others, to complement the style of each pendant. Our goal is to provide our customers with a variety of options to choose from so they can find the perfect pendant and chain combination for their preferences.
In the context of jewelry, a copy refers to an exact duplicate of an existing piece of jewelry, which may be produced using the same materials and techniques as the original. A replica, on the other hand, may be similar in design to an existing piece of jewelry but may not be an exact duplicate. Replicas may be made using different materials or techniques, and may also incorporate slight variations in design.
The term "inspired by" refers to jewelry that is created using elements of an existing piece but is not an exact copy or replica. Jewelry that is "inspired by" a particular style or design may incorporate similar colors, shapes, or motifs, but may not necessarily be an exact duplicate or even a close replica. This allows for greater creative flexibility and artistic expression while still paying homage to the original design or style.
When you sign up with your email, you'll be signing up to receive regular updates on everything related to jewelry through our blog. This includes historical news about jewelry, exclusive offers, and product updates, all of which will be delivered directly to your inbox.
You can rest assured that we won't overwhelm your inbox with unwanted emails - we promise to be considerate of your email frequency and only send you relevant and valuable content.
We only ship and sell within the United States at museumjewellery.com. However, our webstore in Europe, www.museumssmykker.dk, offers international shipping and delivers to customers throughout Europe. If you're located outside the US and interested in purchasing our jewelry, we encourage you to check out our European webstore.
Certainly, we do ship to all states in the United States. No matter where you are located within the US, we can deliver our jewelry straight to your doorstep.
At MuseumJewellery.com, we take pride in offering unique and handcrafted jewelry that is not mass produced. Our jewelry is made by skilled artisans from around the world, which means that delivery times can vary depending on the product.
While we strive to ensure that your order arrives as soon as possible, some of our products may take up to 2-3 weeks to reach you. This is because we prioritize the quality and authenticity of our jewelry, and we believe that a longer wait for a truly one-of-a-kind piece is well worth it.
We understand that waiting for your order can be frustrating, but we promise to keep you updated on your order status and work hard to get your handcrafted piece to you as quickly and safely as possible. So if you're looking for something truly special and authentic, don't let the delivery time discourage you! We believe that the wait is worth it for a piece of jewelry that you'll treasure for a lifetime.
The listed price does not include tax because tax rates vary from state to state. Therefore, when you check out, the appropriate tax amount will be added to your total.
The shipping cost is not included in the listed price. However, if your purchase amount is equal to or greater than 69.99 USD (excluding taxes), then the shipping cost will be included.
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Please follow the instructions below to initiate a return:
- Contact us via email (email@example.com) or initiate the return process. Provide your order number and the reason for the return.
- Once we have confirmed your eligibility for a return, we will provide you with a return shipping label, including the address to which it needs to be send.
- Package the item securely in the original packaging, if possible, and include all accessories, certificates, and documentation that were originally shipped with the item.
- Attach the return shipping label to the outside of the package.
- Ship the item back to us using a trackable shipping method.
Once we receive your returned item, we will inspect it to ensure that it is in its original condition and meets our return policy criteria. If the item meets our criteria, we will process your refund or exchange.
For more details please read more at the bottom of the page under "Refund policy"