Refund policy

Return & Refund Policy

At MuseumJewellery.com, we take pride in offering high-quality jewelry inspired by historical designs. If you are not fully satisfied with your purchase, we are here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Any tags or labels must still be attached

Please note that many of our pieces are based on historical originals and may include natural variations in surface, texture, or finish. These are part of the character of the piece and are not considered defects.

All returns must be authorized in advance.
To initiate a return, please contact us at returns@museumjewellery.com.

Once your return request has been approved, we will provide detailed instructions, including the correct return address.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

If approved, your refund will be processed within 5 business days and issued to your original payment method.

Please note:

  • Original shipping costs are non-refundable

  • Refund processing times may vary depending on your payment provider

Exchanges

If you would like to exchange an item, please contact us at returns@museumjewellery.com. We will do our best to assist you.

Exchanges are subject to product availability and may involve additional delivery time if the item needs to be sourced.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us as soon as possible at sales@museumjewellery.com. We will resolve the issue promptly.

Cancellations

If you wish to cancel your order, please contact us immediately.

If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, the standard return process applies.

Final Sale Items

Certain items may be marked as final sale and are not eligible for return or exchange. These will be clearly indicated on the product page.

Contact

If you have any questions, please contact us at returns@museumjewellery.com.