Shipping policy

Shipping Policy

At MuseumJewellery.com, we are committed to delivering your order safely and efficiently. All orders are fulfilled through our US-based fulfillment center, ensuring reliable handling and shipping.

Processing Time

Orders are processed within 1–2 business days. In most cases, orders are dispatched the same day they are placed.

Shipping Within the United States

Products that are available in our US warehouse are typically delivered within 2–5 business days after dispatch.

Out-of-stock / Supplier-sourced items

In some cases, an item may be temporarily out of stock. When this happens, we source the product from one of our trusted international suppliers before shipping.

Estimated delivery times depending on supplier location:

  • United States suppliers: 3–7 business days

  • European suppliers: 5–15 business days

  • Suppliers from European Union: 7–21 business days

We always aim to deliver as quickly as possible and will keep you informed if extended processing times apply.

Shipping Costs

Shipping costs are calculated at checkout.
We offer free shipping on all orders over $79 USD.

Duties and Taxes

All duties and import costs are covered before products arrive at our US fulfillment center.

Customers within the United States will not incur additional charges upon delivery.

Returns

All returns must be authorized in advance.
Please contact us at returns@museumjewellery.com before sending any item back.

Once your return request has been approved, we will provide you with the correct return instructions and return address.

Returns sent without prior authorization may not be accepted or processed.
We cannot guarantee receipt or responsibility for items returned without prior approval.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us at sales@museumjewellery.com.
We will work with you to resolve the issue as quickly as possible.

Shipping Address

Please ensure that your shipping details are correct at checkout.
We are unable to take responsibility for orders shipped to incorrectly provided addresses.

Delays

While we do everything we can to meet our delivery estimates, delays may occasionally occur due to carriers or circumstances beyond our control.

Contact

If you have any questions, feel free to contact us at:
sales@museumjewellery.com